{"id":31822,"date":"2026-05-15T13:02:05","date_gmt":"2026-05-15T05:02:05","guid":{"rendered":"https:\/\/cariette.com\/?page_id=31822"},"modified":"2026-05-17T14:37:58","modified_gmt":"2026-05-17T06:37:58","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/cariette.com\/de\/shipping-policy\/","title":{"rendered":"Versandpolitik"},"content":{"rendered":"<h1 class=\"wp-block-heading\">SHIPPING &amp; DELIVERY POLICY<\/h1>\n\n\n\n<p><strong>Effective Date:<\/strong> <code>2023.01.01<\/code><br><strong>Last Updated:<\/strong> <code>2026.01.01<\/code><br><strong>Website:<\/strong> cariette.com<br><strong>Ship From:<\/strong> China<br><strong>Ship To:<\/strong> Worldwide<\/p>\n\n\n\n<p>Thank you for shopping at cariette.com. This Shipping &amp; Delivery Policy explains how we process, ship, and deliver your orders from our fulfillment center in China to your doorstep anywhere in the world.<\/p>\n\n\n\n<p>Please read this policy carefully before placing an order. By completing a purchase, you acknowledge that you have read and agree to the terms outlined below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. ORDER PROCESSING<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1.1 Processing Time<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders are processed and prepared for shipment within <strong><code>3<\/code> business days<\/strong> (Monday\u2013Friday, excluding Chinese public holidays) after payment confirmation.<\/li>\n\n\n\n<li>Orders placed on weekends or Chinese holidays will begin processing on the next business day.<\/li>\n\n\n\n<li>During peak seasons (e.g., Black Friday, Christmas, Chinese New Year), processing may take an additional <code>2<\/code> business days. We will notify you of any significant delays.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">1.2 Order Confirmation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After placing your order, you will receive an <strong>Order Confirmation Email<\/strong> with your order number and summary.<\/li>\n\n\n\n<li>Once your order has been handed to the carrier, you will receive a <strong>Shipping Confirmation Email<\/strong> with tracking information and estimated delivery date.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">1.3 Order Modifications &amp; Cancellations<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may request to modify or cancel your order within <strong><code>2<\/code> hours<\/strong> of placement by contacting <code>support@cariette.com<\/code>.<\/li>\n\n\n\n<li>After an order has entered the packing or shipping stage, modifications or cancellations may not be possible. If cancellation is approved after payment capture, refunds will be processed per our <a href=\"\/de\/link\/?wmc-currency=EUR\">Return &amp; Refund Policy<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">1.4 FTC Compliance Notice (U.S. Customers)<\/h3>\n\n\n\n<p>In compliance with the U.S. FTC Mail, Internet, or Telephone Order Merchandise Rule:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If we cannot ship your order within the timeframe stated at checkout, we will notify you via email with a revised ship date and the option to cancel for a full refund.<\/li>\n\n\n\n<li>If you do not respond to a delay notice, we may treat your silence as consent to the new ship date.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. SHIPPING DESTINATIONS &amp; METHODS<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 We Ship Worldwide<\/h3>\n\n\n\n<p>We currently ship to over <code>200+<\/code> countries and territories. If your country is not listed at checkout, please contact us at <code>support@cariette.com<\/code> to inquire about future availability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Shipping Methods &amp; Carriers<\/h3>\n\n\n\n<p>We partner with trusted international carriers to ensure reliable delivery:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Service Level<\/th><th>Typical Transit Time<\/th><th>Nachverfolgung<\/th><th>Insurance<\/th><th>Best For<\/th><\/tr><\/thead><tbody><tr><td><strong>Standard-Versand<\/strong><\/td><td><code>10\u201320<\/code> business days<\/td><td>\u2705 Yes<\/td><td>Up to <code>$100<\/code><\/td><td>Everyday orders<\/td><\/tr><tr><td><strong>Expedited Shipping<\/strong><\/td><td><code>5\u201310<\/code> business days<\/td><td>\u2705 Yes<\/td><td>Up to <code>$200<\/code><\/td><td>Faster delivery<\/td><\/tr><tr><td><strong>Express-Versand<\/strong><\/td><td><code>3\u20137<\/code> business days<\/td><td>\u2705 Yes<\/td><td>Full value<\/td><td>Urgent \/ High-value items<\/td><\/tr><tr><td><strong>Economy Shipping<\/strong><\/td><td><code>15\u201330<\/code> business days<\/td><td>\u26a0\ufe0f Limited<\/td><td>\u274c<\/td><td>Budget-conscious orders<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Carriers may include:<\/strong> DHL, FedEx, UPS, USPS, China Post, Yanwen, 4PX, or local postal partners depending on destination and service level.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Shipping Method Selection<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Available shipping methods and costs are calculated at checkout based on:<\/li>\n\n\n\n<li>Destination country and postal code<\/li>\n\n\n\n<li>Package weight and dimensions<\/li>\n\n\n\n<li>Product value and category (e.g., cosmetics, jewelry)<\/li>\n\n\n\n<li>Some remote or restricted areas may have limited shipping options or additional surcharges.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. SHIPPING COSTS &amp; FREE SHIPPING<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Shipping Fees<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping costs are calculated dynamically at checkout and displayed before payment.<\/li>\n\n\n\n<li>Fees may include:<\/li>\n\n\n\n<li>Base carrier rate<\/li>\n\n\n\n<li>Fuel surcharges<\/li>\n\n\n\n<li>Remote area surcharges (if applicable)<\/li>\n\n\n\n<li>Insurance premiums (for high-value orders)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Free Shipping Thresholds<\/h3>\n\n\n\n<p>We offer free standard shipping on qualifying orders:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Destination<\/th><th>Minimum Order Value<\/th><th>Service Included<\/th><\/tr><\/thead><tbody><tr><td>United States<\/td><td><code>$50<\/code><\/td><td>Standard-Versand<\/td><\/tr><tr><td>Canada<\/td><td><code>$75<\/code><\/td><td>Standard-Versand<\/td><\/tr><tr><td>European Union<\/td><td><code>\u20ac60<\/code><\/td><td>Standard-Versand<\/td><\/tr><tr><td>United Kingdom<\/td><td><code>\u00a350<\/code><\/td><td>Standard-Versand<\/td><\/tr><tr><td>Australia<\/td><td><code>AUD $80<\/code><\/td><td>Standard-Versand<\/td><\/tr><tr><td>Rest of World<\/td><td><code>$100<\/code><\/td><td>Standard-Versand<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\ud83d\udce6 <strong>Note:<\/strong> Free shipping applies to standard service only. Expedited\/Express upgrades incur additional fees. Free shipping thresholds are calculated <strong>before taxes and duties<\/strong>.<\/p>\n\n\n\n<p><strong>Please refer to the free shipping threshold displayed in your shopping cart and at checkout for the exact qualifying amount.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">3.3 Promotional Shipping<\/h3>\n\n\n\n<p>During sales or promotions, we may offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Temporary free shipping (no minimum)<\/li>\n\n\n\n<li>Discounted expedited shipping<\/li>\n\n\n\n<li>Regional shipping specials<\/li>\n<\/ul>\n\n\n\n<p>Promotional terms will be clearly stated on the campaign page or banner.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. DELIVERY TIMEFRAMES<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Estimated Delivery Windows<\/h3>\n\n\n\n<p>Delivery times are <strong>estimates only<\/strong> and begin from the date of shipment (not order placement). Actual delivery may vary due to customs, weather, carrier delays, or local holidays.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Destination Region<\/th><th>Standard-Versand<\/th><th>Expedited Shipping<\/th><th>Express-Versand<\/th><\/tr><\/thead><tbody><tr><td><strong>United States<\/strong><\/td><td><code>10\u201318<\/code> business days<\/td><td><code>6\u201310<\/code> business days<\/td><td><code>3\u20136<\/code> business days<\/td><\/tr><tr><td><strong>Canada<\/strong><\/td><td><code>12\u201320<\/code> business days<\/td><td><code>7\u201312<\/code> business days<\/td><td><code>4\u20137<\/code> business days<\/td><\/tr><tr><td><strong>European Union<\/strong><\/td><td><code>10\u201318<\/code> business days<\/td><td><code>6\u201310<\/code> business days<\/td><td><code>3\u20136<\/code> business days<\/td><\/tr><tr><td><strong>United Kingdom<\/strong><\/td><td><code>10\u201318<\/code> business days<\/td><td><code>6\u201310<\/code> business days<\/td><td><code>3\u20136<\/code> business days<\/td><\/tr><tr><td><strong>Australia \/ NZ<\/strong><\/td><td><code>12\u201322<\/code> business days<\/td><td><code>7\u201312<\/code> business days<\/td><td><code>4\u20138<\/code> business days<\/td><\/tr><tr><td><strong>Asia (ex-China)<\/strong><\/td><td><code>5\u201312<\/code> business days<\/td><td><code>3\u20137<\/code> business days<\/td><td><code>2\u20134<\/code> business days<\/td><\/tr><tr><td><strong>Naher Osten<\/strong><\/td><td><code>12\u201320<\/code> business days<\/td><td><code>7\u201312<\/code> business days<\/td><td><code>4\u20138<\/code> business days<\/td><\/tr><tr><td><strong>Latin America<\/strong><\/td><td><code>15\u201325<\/code> business days<\/td><td><code>10\u201315<\/code> business days<\/td><td><code>6\u201310<\/code> business days<\/td><\/tr><tr><td><strong>Africa<\/strong><\/td><td><code>15\u201330<\/code> business days<\/td><td><code>10\u201318<\/code> business days<\/td><td><code>7\u201312<\/code> business days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u26a0\ufe0f <strong>Peak Season Notice:<\/strong> During November\u2013January and Chinese New Year (Jan\/Feb), add <code>3\u20137<\/code> business days to all estimates due to high volume.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 Delivery Definition<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Delivery&#8221; is defined as the date the carrier records the package as <strong>delivered<\/strong> to the address provided.<\/li>\n\n\n\n<li>Signature may be required for high-value orders (see Section 7).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. CUSTOMS, DUTIES &amp; IMPORT TAXES<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">5.1 Customer Responsibility<\/h3>\n\n\n\n<p>All international orders are shipped <strong>DAP (Delivered At Place)<\/strong> per Incoterms\u00ae 2020. This means:<\/p>\n\n\n\n<p>\u2705 <strong>We cover:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Export customs clearance from China<\/li>\n\n\n\n<li>International freight to destination country<\/li>\n\n\n\n<li>Delivery to your address (once cleared by local customs)<\/li>\n<\/ul>\n\n\n\n<p>\u274c <strong>You are responsible for:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Import customs clearance in your country<\/li>\n\n\n\n<li>All import duties, VAT, GST, sales tax, or other government-imposed fees<\/li>\n\n\n\n<li>Brokerage or handling fees charged by carriers or customs agents<\/li>\n\n\n\n<li>Any fines or penalties due to inaccurate product declarations<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.2 Duty &amp; Tax Estimates<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At checkout, we may display <strong>estimated<\/strong> import taxes for select countries (e.g., EU IOSS, UK VAT). These are estimates only and may not reflect final charges.<\/li>\n\n\n\n<li><strong>Final duties and taxes are determined by your local customs authority<\/strong> and may differ from estimates.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.3 Pre-Paid Duties (DDP Option)<\/h3>\n\n\n\n<p>For select destinations, we offer <strong>Delivered Duty Paid (DDP)<\/strong> shipping at checkout:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You pay estimated duties\/taxes upfront<\/li>\n\n\n\n<li>No surprise fees upon delivery<\/li>\n\n\n\n<li>Available for: <code>EU, UK, Canada, Australia<\/code><\/li>\n\n\n\n<li>If actual duties are lower than prepaid, the difference is <strong>non-refundable<\/strong>; if higher, we absorb the excess.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\ud83c\uddea\ud83c\uddfa <strong>EU Customers:<\/strong> For orders under \u20ac150, we may collect VAT at checkout via the IOSS system to expedite customs clearance.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">5.4 Customs Documentation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We declare the <strong>accurate product description and value<\/strong> on all customs forms.<\/li>\n\n\n\n<li>We do <strong>not<\/strong> mark packages as &#8220;Gift&#8221; or undervalue contents to avoid duties\u2014this is illegal and may result in seizure.<\/li>\n\n\n\n<li>You may be required to provide additional documentation (ID, tax number) to clear customs. Please respond promptly to avoid delays or return.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5.5 Customs Delays &amp; Seizures<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We are <strong>not liable<\/strong> for delays, inspections, or seizures by customs authorities.<\/li>\n\n\n\n<li>If a package is returned to us due to customs refusal or non-payment of duties:<\/li>\n\n\n\n<li>Original shipping fees are non-refundable<\/li>\n\n\n\n<li>Return shipping costs will be deducted from any refund<\/li>\n\n\n\n<li>Restocking fee of <code>10\u201315%<\/code> may apply<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. ORDER TRACKING<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">6.1 Tracking Information<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once your order ships, you will receive a shipping confirmation email with:<\/li>\n\n\n\n<li>Carrier name and tracking number<\/li>\n\n\n\n<li>Direct link to carrier&#8217;s tracking page<\/li>\n\n\n\n<li>Estimated delivery date<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6.2 Tracking Updates<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tracking information may take <code>24\u201348<\/code> hours to activate after shipment.<\/li>\n\n\n\n<li>Updates depend on carrier scanning frequency; some regions have limited real-time tracking.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6.3 Where to Track<\/h3>\n\n\n\n<p>You can also track your order anytime by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logging into your account at cariette.com \u2192 &#8220;Order History&#8221;<\/li>\n\n\n\n<li>Using our <a href=\"\/de\/link\/?wmc-currency=EUR\">Order Lookup Tool<\/a> with order number + email<\/li>\n\n\n\n<li>Visiting the carrier&#8217;s website directly with your tracking number<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6.4 Tracking Issues<\/h3>\n\n\n\n<p>If your tracking shows &#8220;Delivered&#8221; but you have not received your package:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check with household members or neighbors<\/li>\n\n\n\n<li>Verify the shipping address on your order confirmation<\/li>\n\n\n\n<li>Contact the carrier directly with your tracking number<\/li>\n\n\n\n<li>If unresolved, email us at <code>support@cariette.com<\/code> within <code>7<\/code> days<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. DELIVERY REQUIREMENTS &amp; SIGNATURE<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">7.1 Address Accuracy<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You are responsible for providing a <strong>complete, accurate, and deliverable shipping address<\/strong>.<\/li>\n\n\n\n<li>We are not liable for packages lost, delayed, or returned due to incorrect, incomplete, or undeliverable addresses.<\/li>\n\n\n\n<li>Address changes after shipment cannot be guaranteed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7.2 Signature Requirements<\/h3>\n\n\n\n<p>To protect high-value shipments, signature confirmation is required for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders with declared value over <code>$100<\/code><\/li>\n\n\n\n<li>Watches, fine jewelry, or luxury handbags<\/li>\n\n\n\n<li>Shipments to PO Boxes, APO\/FPO, or high-risk areas (per carrier policy)<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\ud83d\udd10 <strong>Adult Signature:<\/strong> For orders over <code>$250<\/code>, an adult (18+) signature may be required.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">7.3 Safe Drop &amp; Delivery Instructions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If no signature is required, carriers may leave packages at your door, with a neighbor, or in a secure location.<\/li>\n\n\n\n<li>You may add delivery instructions at checkout (e.g., &#8220;Leave with concierge&#8221;), but we cannot guarantee carrier compliance.<\/li>\n\n\n\n<li>cariette.com is not liable for packages marked &#8220;Delivered&#8221; by the carrier that are subsequently stolen or lost.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7.4 Failed Delivery Attempts<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If delivery fails (e.g., no one home, inaccessible address), the carrier will typically:<\/li>\n\n\n\n<li>Leave a notice with pickup instructions, OR<\/li>\n\n\n\n<li>Attempt redelivery <code>1\u20132<\/code> more times, OR<\/li>\n\n\n\n<li>Hold the package at a local facility for <code>5\u201310<\/code> business days<\/li>\n\n\n\n<li>If unclaimed, the package will be returned to us. Return shipping + restocking fees will apply to any refund.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. SPECIAL PRODUCT HANDLING<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">8.1 Cosmetics &amp; Beauty Products<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Liquids, creams, and pressurized items (e.g., nail polish, perfume, aerosols) may be subject to:<\/li>\n\n\n\n<li>Air transport restrictions (may ship via ground\/sea only)<\/li>\n\n\n\n<li>Temperature sensitivity (avoid extreme heat\/cold)<\/li>\n\n\n\n<li>Country-specific import restrictions (e.g., alcohol content, ingredient bans)<\/li>\n\n\n\n<li>We package cosmetics securely with absorbent materials and &#8220;Fragile&#8221; labels.<\/li>\n\n\n\n<li>If a cosmetic item arrives leaked or damaged, contact us within <code>48<\/code> hours with photos for replacement.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8.2 Jewelry &amp; Watches<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High-value items are shipped in discreet, tamper-evident packaging.<\/li>\n\n\n\n<li>All jewelry\/watch shipments include:<\/li>\n\n\n\n<li>Full-value insurance<\/li>\n\n\n\n<li>Signature confirmation<\/li>\n\n\n\n<li>Serial number documentation (if applicable)<\/li>\n\n\n\n<li>We recommend inspecting packages upon delivery and reporting discrepancies immediately.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8.3 Bags &amp; Leather Goods<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items are packed with protective stuffing and dust bags to maintain shape.<\/li>\n\n\n\n<li>Avoid prolonged exposure to direct sunlight or moisture during transit.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8.4 Restricted or Prohibited Items<\/h3>\n\n\n\n<p>Certain products may be restricted from import in specific countries (e.g., animal-derived materials, certain metals, cosmetic ingredients). We will notify you at checkout if an item cannot be shipped to your address. Final import eligibility is your responsibility.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. DELAYS, LOST &amp; DAMAGED PACKAGES<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">9.1 Shipping Delays<\/h3>\n\n\n\n<p>While we strive to meet estimated delivery windows, we are not liable for delays caused by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customs inspections or holds<\/li>\n\n\n\n<li>Weather events, natural disasters, or pandemics<\/li>\n\n\n\n<li>Carrier service disruptions, strikes, or logistical errors<\/li>\n\n\n\n<li>Incorrect or incomplete address information<\/li>\n\n\n\n<li>Force majeure events beyond our reasonable control<\/li>\n<\/ul>\n\n\n\n<p>If your order is significantly delayed, contact us for assistance. We may offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tracking investigation support<\/li>\n\n\n\n<li>Partial shipping fee credit (discretionary)<\/li>\n\n\n\n<li>Replacement or refund if the package is confirmed lost<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9.2 Lost Packages<\/h3>\n\n\n\n<p>If tracking shows no movement for <code>10<\/code>+ business days or the carrier confirms loss:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us at <code>support@cariette.com<\/code> with your order number<\/li>\n\n\n\n<li>We will file a claim with the carrier (may take <code>7\u201314<\/code> business days)<\/li>\n\n\n\n<li>Upon claim approval, we will ship a replacement or issue a full refund<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u23f1\ufe0f <strong>Claim Window:<\/strong> Lost package claims must be filed within <code>30<\/code> days of the estimated delivery date.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">9.3 Damaged Packages<\/h3>\n\n\n\n<p>If your package arrives visibly damaged:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Do not discard<\/strong> the original packaging or contents<\/li>\n\n\n\n<li>Take clear photos of the external damage and internal item condition<\/li>\n\n\n\n<li>Contact us within <code>48<\/code> hours at <code>support@cariette.com<\/code><\/li>\n\n\n\n<li>We will arrange a replacement, partial refund, or full refund based on inspection<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\ud83d\udce6 <strong>Carrier Claims:<\/strong> For high-value damage claims, we may require you to file a report with the carrier. We will guide you through the process.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. UNDELIVERABLE &amp; RETURNED PACKAGES<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">10.1 Reasons for Return to Sender<\/h3>\n\n\n\n<p>Packages may be returned to us if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Address is incorrect, incomplete, or undeliverable<\/li>\n\n\n\n<li>Customer refuses to pay import duties\/taxes<\/li>\n\n\n\n<li>Customs rejects the shipment due to restricted items or documentation issues<\/li>\n\n\n\n<li>Multiple failed delivery attempts with no pickup<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">10.2 Refund Policy for Returned Packages<\/h3>\n\n\n\n<p>If your order is returned to us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Original shipping fees are <strong>non-refundable<\/strong><\/li>\n\n\n\n<li>Return shipping costs will be deducted from your refund<\/li>\n\n\n\n<li>A restocking fee of <code>10\u201315%<\/code> may apply<\/li>\n\n\n\n<li>Refund will be issued to the original payment method within <code>7\u201310<\/code> business days of receipt<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">10.3 Reshipment Option<\/h3>\n\n\n\n<p>If you still want the items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within <code>7<\/code> days of return notification<\/li>\n\n\n\n<li>Pay applicable reshipping fees + any updated duties\/taxes<\/li>\n\n\n\n<li>We will reprocess your order with address verification<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. FORCE MAJEURE<\/h2>\n\n\n\n<p>We are not liable for failure or delay in performance under this Shipping Policy due to causes beyond our reasonable control, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acts of God, war, terrorism, civil unrest<\/li>\n\n\n\n<li>Government actions, embargoes, or trade restrictions<\/li>\n\n\n\n<li>Pandemics, epidemics, or public health emergencies<\/li>\n\n\n\n<li>Carrier strikes, infrastructure failures, or port closures<\/li>\n\n\n\n<li>Extreme weather, natural disasters, or fires<\/li>\n<\/ul>\n\n\n\n<p>In such events, we will communicate proactively and work to fulfill orders as soon as reasonably possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. CONTACT &amp; SUPPORT<\/h2>\n\n\n\n<p>For shipping inquiries, tracking help, or delivery issues:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong>Email:<\/strong> <code>shipping@cariette.com<\/code><br>\ud83d\udd52 <strong>Customer Service Hours:<\/strong> <code>Monday\u2013Friday, 9:00 AM \u2013 6:00 PM CST<\/code><br>\ud83d\udcac <strong>Live Chat:<\/strong> Available on website during business hours <\/p>\n\n\n\n<p>Please include your <strong>order number<\/strong> und <strong>tracking number<\/strong> (if available) for faster assistance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13. POLICY UPDATES<\/h2>\n\n\n\n<p>We may update this Shipping &amp; Delivery Policy to reflect changes in carrier services, customs regulations, or business operations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Material Changes:<\/strong> We will notify you via email or website banner for significant updates<\/li>\n\n\n\n<li><strong>Effective Date:<\/strong> The updated policy will display a new &#8220;Last Updated&#8221; date<\/li>\n\n\n\n<li><strong>Continued Use:<\/strong> Placing an order after changes constitutes acceptance of the updated policy<\/li>\n<\/ul>\n\n\n\n<p>We encourage you to review this policy before each purchase, especially for international orders.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14. QUICK REFERENCE SUMMARY<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Question<\/th><th>Answer<\/th><\/tr><\/thead><tbody><tr><td><strong>Where do you ship from?<\/strong><\/td><td>China (fulfillment center)<\/td><\/tr><tr><td><strong>How long to process orders?<\/strong><\/td><td><code>1\u20133<\/code> business days<\/td><\/tr><tr><td><strong>What carriers do you use?<\/strong><\/td><td>DHL, FedEx, UPS, China Post, local partners<\/td><\/tr><tr><td><strong>Do you offer free shipping?<\/strong><\/td><td>Yes, on orders over <code>$50\u2013100<\/code> depending on destination<\/td><\/tr><tr><td><strong>Who pays import duties?<\/strong><\/td><td>Customer (unless DDP option selected)<\/td><\/tr><tr><td><strong>Can I track my order?<\/strong><\/td><td>Yes, via email link or account dashboard<\/td><\/tr><tr><td><strong>What if my package is lost?<\/strong><\/td><td>Contact us within <code>30<\/code> days for investigation + resolution<\/td><\/tr><tr><td><strong>Do cosmetics ship worldwide?<\/strong><\/td><td>Subject to local restrictions; checked at checkout<\/td><\/tr><tr><td><strong>Is signature required?<\/strong><\/td><td>Yes, for orders over <code>$100<\/code> or high-value items<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>SHIPPING &amp; DELIVERY POLICY Effective Date: 2023.01.01Last Updated: 2026.01.01Website: cariette.comShip From: ChinaShip To: Worldwide Thank you for shopping at cariette.com.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31822","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cariette.com\/de\/wp-json\/wp\/v2\/pages\/31822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cariette.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cariette.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cariette.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cariette.com\/de\/wp-json\/wp\/v2\/comments?post=31822"}],"version-history":[{"count":2,"href":"https:\/\/cariette.com\/de\/wp-json\/wp\/v2\/pages\/31822\/revisions"}],"predecessor-version":[{"id":31977,"href":"https:\/\/cariette.com\/de\/wp-json\/wp\/v2\/pages\/31822\/revisions\/31977"}],"wp:attachment":[{"href":"https:\/\/cariette.com\/de\/wp-json\/wp\/v2\/media?parent=31822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}