SHIPPING & DELIVERY POLICY

Effective Date: 2023.01.01
Last Updated: 2026.01.01
Website: cariette.com
Ship From: China
Ship To: Worldwide

Thank you for shopping at cariette.com. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders from our fulfillment center in China to your doorstep anywhere in the world.

Please read this policy carefully before placing an order. By completing a purchase, you acknowledge that you have read and agree to the terms outlined below.

1. ORDER PROCESSING

1.1 Processing Time

• Orders are processed and prepared for shipment within 3 business days (Monday–Friday, excluding Chinese public holidays) after payment confirmation.
• Orders placed on weekends or Chinese holidays will begin processing on the next business day.
• During peak seasons (e.g., Black Friday, Christmas, Chinese New Year), processing may take an additional 2 business days. We will notify you of any significant delays.

1.2 Order Confirmation

• After placing your order, you will receive an Order Confirmation Email with your order number and summary.
• Once your order has been handed to the carrier, you will receive a Shipping Confirmation Email with tracking information and estimated delivery date.

1.3 Order Modifications & Cancellations

• You may request to modify or cancel your order within 2 hours of placement by contacting [email protected].
• After an order has entered the packing or shipping stage, modifications or cancellations may not be possible. If cancellation is approved after payment capture, refunds will be processed per our Return & Refund Policy.

1.4 FTC Compliance Notice (U.S. Customers)

In compliance with the U.S. FTC Mail, Internet, or Telephone Order Merchandise Rule:

• If we cannot ship your order within the timeframe stated at checkout, we will notify you via email with a revised ship date and the option to cancel for a full refund.
• If you do not respond to a delay notice, we may treat your silence as consent to the new ship date.

2. SHIPPING DESTINATIONS & METHODS

2.1 We Ship Worldwide

We currently ship to over 200+ countries and territories. If your country is not listed at checkout, please contact us at [email protected] to inquire about future availability.

2.2 Shipping Methods & Carriers

We partner with trusted international carriers to ensure reliable delivery:

Carriers may include: DHL, FedEx, UPS, USPS, China Post, Yanwen, 4PX, or local postal partners depending on destination and service level.

2.3 Shipping Method Selection

• Available shipping methods and costs are calculated at checkout based on:
• Destination country and postal code
• Package weight and dimensions
• Product value and category (e.g., cosmetics, jewelry)
• Some remote or restricted areas may have limited shipping options or additional surcharges.

3. SHIPPING COSTS & FREE SHIPPING

3.1 Shipping Fees

• Shipping costs are calculated dynamically at checkout and displayed before payment.
• Fees may include:
• Base carrier rate
• Fuel surcharges
• Remote area surcharges (if applicable)
• Insurance premiums (for high-value orders)

3.2 Free Shipping Thresholds

We offer free standard shipping on qualifying orders:

📦 Note: Free shipping applies to standard service only. Expedited/Express upgrades incur additional fees. Free shipping thresholds are calculated before taxes and duties.

Please refer to the free shipping threshold displayed in your shopping cart and at checkout for the exact qualifying amount.

3.3 Promotional Shipping

During sales or promotions, we may offer:

• Temporary free shipping (no minimum)
• Discounted expedited shipping
• Regional shipping specials

Promotional terms will be clearly stated on the campaign page or banner.

4. DELIVERY TIMEFRAMES

4.1 Estimated Delivery Windows

Delivery times are estimates only and begin from the date of shipment (not order placement). Actual delivery may vary due to customs, weather, carrier delays, or local holidays.

⚠️ Peak Season Notice: During November–January and Chinese New Year (Jan/Feb), add 3–7 business days to all estimates due to high volume.

4.2 Delivery Definition

• “Delivery” is defined as the date the carrier records the package as delivered to the address provided.
• Signature may be required for high-value orders (see Section 7).

5. CUSTOMS, DUTIES & IMPORT TAXES

5.1 Customer Responsibility

All international orders are shipped DAP (Delivered At Place) per Incoterms® 2020. This means:

✅ We cover:

• Export customs clearance from China
• International freight to destination country
• Delivery to your address (once cleared by local customs)

❌ You are responsible for:

• Import customs clearance in your country
• All import duties, VAT, GST, sales tax, or other government-imposed fees
• Brokerage or handling fees charged by carriers or customs agents
• Any fines or penalties due to inaccurate product declarations

5.2 Duty & Tax Estimates

• At checkout, we may display estimated import taxes for select countries (e.g., EU IOSS, UK VAT). These are estimates only and may not reflect final charges.
• Final duties and taxes are determined by your local customs authority and may differ from estimates.

5.3 Pre-Paid Duties (DDP Option)

For select destinations, we offer Delivered Duty Paid (DDP) shipping at checkout:

• You pay estimated duties/taxes upfront
• No surprise fees upon delivery
• Available for: EU, UK, Canada, Australia
• If actual duties are lower than prepaid, the difference is non-refundable; if higher, we absorb the excess.

🇪🇺 EU Customers: For orders under €150, we may collect VAT at checkout via the IOSS system to expedite customs clearance.

5.4 Customs Documentation

• We declare the accurate product description and value on all customs forms.
• We do not mark packages as “Gift” or undervalue contents to avoid duties—this is illegal and may result in seizure.
• You may be required to provide additional documentation (ID, tax number) to clear customs. Please respond promptly to avoid delays or return.

5.5 Customs Delays & Seizures

• We are not liable for delays, inspections, or seizures by customs authorities.
• If a package is returned to us due to customs refusal or non-payment of duties:
• Original shipping fees are non-refundable
• Return shipping costs will be deducted from any refund
• Restocking fee of 10–15% may apply

6. ORDER TRACKING

6.1 Tracking Information

• Once your order ships, you will receive a shipping confirmation email with:
• Carrier name and tracking number
• Direct link to carrier’s tracking page
• Estimated delivery date

6.2 Tracking Updates

• Tracking information may take 24–48 hours to activate after shipment.
• Updates depend on carrier scanning frequency; some regions have limited real-time tracking.

6.3 Where to Track

You can also track your order anytime by:

• Logging into your account at cariette.com → “Order History”
• Using our Order Lookup Tool with order number + email
• Visiting the carrier’s website directly with your tracking number

6.4 Tracking Issues

If your tracking shows “Delivered” but you have not received your package:

1. Check with household members or neighbors
2. Verify the shipping address on your order confirmation
3. Contact the carrier directly with your tracking number
4. If unresolved, email us at [email protected] within 7 days

7. DELIVERY REQUIREMENTS & SIGNATURE

7.1 Address Accuracy

• You are responsible for providing a complete, accurate, and deliverable shipping address.
• We are not liable for packages lost, delayed, or returned due to incorrect, incomplete, or undeliverable addresses.
• Address changes after shipment cannot be guaranteed.

7.2 Signature Requirements

To protect high-value shipments, signature confirmation is required for:

• Orders with declared value over $100
• Watches, fine jewelry, or luxury handbags
• Shipments to PO Boxes, APO/FPO, or high-risk areas (per carrier policy)

🔐 Adult Signature: For orders over $250, an adult (18+) signature may be required.

7.3 Safe Drop & Delivery Instructions

• If no signature is required, carriers may leave packages at your door, with a neighbor, or in a secure location.
• You may add delivery instructions at checkout (e.g., “Leave with concierge”), but we cannot guarantee carrier compliance.
• cariette.com is not liable for packages marked “Delivered” by the carrier that are subsequently stolen or lost.

7.4 Failed Delivery Attempts

• If delivery fails (e.g., no one home, inaccessible address), the carrier will typically:
• Leave a notice with pickup instructions, OR
• Attempt redelivery 1–2 more times, OR
• Hold the package at a local facility for 5–10 business days
• If unclaimed, the package will be returned to us. Return shipping + restocking fees will apply to any refund.

8. SPECIAL PRODUCT HANDLING

8.1 Cosmetics & Beauty Products

• Liquids, creams, and pressurized items (e.g., nail polish, perfume, aerosols) may be subject to:
• Air transport restrictions (may ship via ground/sea only)
• Temperature sensitivity (avoid extreme heat/cold)
• Country-specific import restrictions (e.g., alcohol content, ingredient bans)
• We package cosmetics securely with absorbent materials and “Fragile” labels.
• If a cosmetic item arrives leaked or damaged, contact us within 48 hours with photos for replacement.

8.2 Jewelry & Watches

• High-value items are shipped in discreet, tamper-evident packaging.
• All jewelry/watch shipments include:
• Full-value insurance
• Signature confirmation
• Serial number documentation (if applicable)
• We recommend inspecting packages upon delivery and reporting discrepancies immediately.

8.3 Bags & Leather Goods

• Items are packed with protective stuffing and dust bags to maintain shape.
• Avoid prolonged exposure to direct sunlight or moisture during transit.

8.4 Restricted or Prohibited Items

Certain products may be restricted from import in specific countries (e.g., animal-derived materials, certain metals, cosmetic ingredients). We will notify you at checkout if an item cannot be shipped to your address. Final import eligibility is your responsibility.

9. DELAYS, LOST & DAMAGED PACKAGES

9.1 Shipping Delays

While we strive to meet estimated delivery windows, we are not liable for delays caused by:

• Customs inspections or holds
• Weather events, natural disasters, or pandemics
• Carrier service disruptions, strikes, or logistical errors
• Incorrect or incomplete address information
• Force majeure events beyond our reasonable control

If your order is significantly delayed, contact us for assistance. We may offer:

• Tracking investigation support
• Partial shipping fee credit (discretionary)
• Replacement or refund if the package is confirmed lost

9.2 Lost Packages

If tracking shows no movement for 10+ business days or the carrier confirms loss:

1. Contact us at [email protected] with your order number
2. We will file a claim with the carrier (may take 7–14 business days)
3. Upon claim approval, we will ship a replacement or issue a full refund

⏱️ Claim Window: Lost package claims must be filed within 30 days of the estimated delivery date.

9.3 Damaged Packages

If your package arrives visibly damaged:

1. Do not discard the original packaging or contents
2. Take clear photos of the external damage and internal item condition
3. Contact us within 48 hours at [email protected]
4. We will arrange a replacement, partial refund, or full refund based on inspection

📦 Carrier Claims: For high-value damage claims, we may require you to file a report with the carrier. We will guide you through the process.

10. UNDELIVERABLE & RETURNED PACKAGES

10.1 Reasons for Return to Sender

Packages may be returned to us if:

• Address is incorrect, incomplete, or undeliverable
• Customer refuses to pay import duties/taxes
• Customs rejects the shipment due to restricted items or documentation issues
• Multiple failed delivery attempts with no pickup

10.2 Refund Policy for Returned Packages

If your order is returned to us:

• Original shipping fees are non-refundable
• Return shipping costs will be deducted from your refund
• A restocking fee of 10–15% may apply
• Refund will be issued to the original payment method within 7–10 business days of receipt

10.3 Reshipment Option

If you still want the items:

• Contact us within 7 days of return notification
• Pay applicable reshipping fees + any updated duties/taxes
• We will reprocess your order with address verification

11. FORCE MAJEURE

We are not liable for failure or delay in performance under this Shipping Policy due to causes beyond our reasonable control, including but not limited to:

• Acts of God, war, terrorism, civil unrest
• Government actions, embargoes, or trade restrictions
• Pandemics, epidemics, or public health emergencies
• Carrier strikes, infrastructure failures, or port closures
• Extreme weather, natural disasters, or fires

In such events, we will communicate proactively and work to fulfill orders as soon as reasonably possible.

12. CONTACT & SUPPORT

For shipping inquiries, tracking help, or delivery issues:

📧 Email: [email protected]
🕒 Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM CST
💬 Live Chat: Available on website during business hours

Please include your order number and tracking number (if available) for faster assistance.

13. POLICY UPDATES

We may update this Shipping & Delivery Policy to reflect changes in carrier services, customs regulations, or business operations.

• Material Changes: We will notify you via email or website banner for significant updates
• Effective Date: The updated policy will display a new “Last Updated” date
• Continued Use: Placing an order after changes constitutes acceptance of the updated policy

We encourage you to review this policy before each purchase, especially for international orders.

14. QUICK REFERENCE SUMMARY