Refund & Returns Policy

RETURN & REFUND POLICY

Effective Date: 2023.01.01
Last Updated: 2026.01.01
Website: cariette.com
Applies to: All orders shipped to global destinations

Thank you for shopping at cariette.com. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains your options if you need to return an item, request a refund, or exchange a product.

Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read and agree to this policy.

1. RETURN ELIGIBILITY & TIMEFRAME

1.1 Return Window

You may request a return within 30 calendar days from the date of confirmed delivery (as shown by carrier tracking).

🇪🇺 EU/UK Customers: If you are located in the European Union or United Kingdom, you have a statutory 14-day “cooling-off period” to return most items for any reason, starting from the day you receive your order. This right is in addition to our standard 30-day policy.

1.2 Eligible Items

To qualify for a return, items must meet ALL of the following conditions:

• ✅ Unused, unworn, unaltered, and in original condition
• ✅ All original tags, labels, seals, and packaging intact
• ✅ Accompanied by original order confirmation or invoice
• ✅ Not listed in the “Non-Returnable Items” section below (Section 2)

1.3 Proof of Purchase

You must provide:

• Order number (from confirmation email)
• Proof of delivery (tracking number or delivery confirmation)
• Photos of the item(s) if returning due to damage or defect

2. NON-RETURNABLE ITEMS

For health, safety, and customization reasons, the following items cannot be returned or refunded unless defective or incorrectly shipped:

2.1 Hygiene-Sensitive Products

• Cosmetics & Beauty Items: Makeup, skincare, nail polish, lip products, fragrances, brushes, or any product with opened/sealed packaging
• Pierced Jewelry: Earrings (stud, hoop, or dangling) designed for pierced ears due to hygiene regulations
• Personal Care Accessories: Items that come into direct contact with skin, hair, or body fluids

2.2 Customized & Personalized Products

• Engraved jewelry, monogrammed bags, custom-sized items, or any product modified per your specifications
• Made-to-order or pre-order items explicitly marked as “Final Sale” or “Non-Returnable”

2.3 Final Sale & Discounted Items

• Items marked as “Clearance,” “Final Sale,” “As-Is,” or discounted by more than 50% at time of purchase
• Gift cards, digital products, or downloadable content

2.4 Damaged by Customer

• Items showing signs of wear, misuse, accidental damage, water exposure, or unauthorized repair
• Products returned without original packaging, tags, or with missing components

⚠️ Note: If you are unsure whether an item is returnable, please contact our customer service team at [email protected] before initiating a return.

3. RETURN PROCESS: STEP-BY-STEP

Step 1: Submit a Return Request

• Log in to your account at cariette.com and go to “Order History,” OR
• Email us at [email protected] with:
• Order number
• Item(s) you wish to return
• Reason for return (with photos if applicable)
• Preferred resolution: refund, exchange, or store credit

Step 2: Receive Return Authorization

• Our team will review your request within 2-3 business days
• If approved, we will email you:
• Return Authorization Number (RMA)
• Return shipping address (varies by destination)
• Packaging instructions and required documentation
• Customs declaration guidance (for international returns)

📦 Important: Returns sent without prior authorization or to an incorrect address may be delayed or rejected.

Step 3: Package & Ship the Item

• Repackage the item securely in its original packaging (or equivalent protective packaging)
• Include a copy of your order confirmation and the RMA number inside the package
• Affix the shipping label (if provided) or use a tracked, insured carrier of your choice
• Retain your return tracking number – you are responsible for the item until it reaches us

Step 4: Inspection & Processing

• Once received, our quality team will inspect the item(s) within 3-5] business days
• You will be notified via email of the inspection result:
• ✅ Approved: Refund/exchange will be processed
• ❌ Rejected: Item will be returned to you at your cost, with explanation

4. RETURN SHIPPING & COSTS

4.1 Who Pays for Return Shipping?

* We will provide a prepaid return label or reimburse reasonable return shipping costs upon approval.

4.2 International Returns

• Customs & Duties: Import taxes, VAT, GST, or duties paid on the original order are non-refundable unless the return is due to our error. You are responsible for any customs fees incurred on the return shipment.
• Customs Declaration: When returning, declare the package as “Returned Goods” with value $0 or original value with note “Return for Refund” to avoid duplicate duties. We can provide supporting documentation upon request.
• Carrier Recommendation: Use tracked, insured services (e.g., DHL, FedEx, UPS) to minimize loss risk. We are not liable for returns lost in transit without tracking.

4.3 Return Address

Approved returns must be sent to the address provided by the merchant. The specific return address (including recipient name, street address, city, state/province, postal code, and country) will be stated in your Return Authorization (RA) email or within your merchant account portal.

Do not use any address other than the one specified in your RA communication. Returns sent to an incorrect or outdated address may not be processed, and any related shipping costs will be borne by you.

📍 The merchant reserves the right to update or change the return address at any time. Always refer to the latest Return Authorization notification before shipping.

5. REFUNDS: TIMING & METHOD

5.1 Refund Eligibility

Refunds are issued only after:

• Returned item(s) are received and pass quality inspection
• Return is approved by our team
• All eligibility criteria in Sections 1–2 are met

5.2 Refund Amount

• Full Refund: Item price + original shipping fee (if return is due to our error)
• Partial Refund: Item price only (original shipping non-refundable for “changed mind” returns)
• Restocking Fee: 15% may apply for opened but eligible items (clearly disclosed at time of return approval)

5.3 Refund Method & Timing

• Refunds are issued to the original payment method used at checkout
• Processing time after approval:
• Credit/Debit Card: 5–10 business days (plus bank processing time)
• PayPal: 3–5 business days
• Store Credit / Gift Card: 1–2 business days
• Currency: Refunds are issued in the original purchase currency. Exchange rate fluctuations are the customer’s responsibility.

5.4 Store Credit Option

If you prefer, you may opt for store credit instead of a refund:

• Issued as a digital gift card code via email
• No expiration date
• Can be combined with other promotions (subject to terms)

6. EXCHANGES

6.1 Exchange Eligibility

Exchanges are accepted for:

• Different size, color, or style of the same product
• Items that are defective, damaged, or incorrectly shipped

Exchanges are not available for:

• Non-returnable items (Section 2)
• Items outside the return window
• Customized or final sale products

6.2 Exchange Process

1. Submit an exchange request following Step 1 in Section 3
2. Upon approval, ship the original item back using the provided instructions
3. Once the return is received and inspected, we will ship your replacement item
4. If the replacement item has a higher price, you will be charged the difference; if lower, the difference will be refunded

6.3 Exchange Shipping

• Customer-initiated exchanges: Customer pays return shipping + new item shipping
• Error/defect exchanges: cariette.com covers all shipping costs

🌍 International Exchanges: Due to customs complexity, we may issue a refund + new order instead of a direct exchange. We will coordinate the best solution for your location.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

7.1 What to Do

If you receive an item that is:

• Damaged during shipping
• Defective (manufacturing flaw)
• Incorrect (wrong item, size, color, or quantity)

Please contact us within 7days of delivery at [email protected] with:

• Order number
• Photos/video clearly showing the issue
• Description of the problem

7.2 Resolution Options

We will offer one of the following (at our discretion):

• ✅ Free replacement shipped immediately
• ✅ Full refund including original shipping
• ✅ Partial refund if you prefer to keep the item (for minor issues)

7.3 Return Shipping for Defective Items

We will provide a prepaid return label or reimburse your return shipping cost upon approval. Keep all receipts.

8. WARRANTY POLICY (WATCHES & JEWELRY)

8.1 Limited Warranty Coverage

• Watches: 12-month warranty against manufacturing defects (movement, casing, clasp)
• Jewelry: 12-month warranty against material defects (stone setting, clasp failure, plating peeling under normal use)

8.2 Warranty Exclusions

The warranty does NOT cover:

• Normal wear and tear, scratches, or cosmetic changes
• Damage from misuse, accidents, water exposure (beyond stated resistance), chemicals, or improper storage
• Battery replacement, strap/bracelet wear, or routine maintenance
• Unauthorized repairs or modifications
• Loss or theft of the item

8.3 Warranty Claim Process

1. Contact [email protected] with proof of purchase and photos of the defect
2. Our team will assess eligibility within5business days
3. If approved, we will arrange repair, replacement, or refund
4. Warranty claims do not extend the original return window

9. SPECIAL NOTES FOR COSMETICS & BEAUTY PRODUCTS

9.1 Hygiene Policy

Due to health and safety regulations:

• Unopened cosmetics in original, sealed packaging may be returned within14days if eligible
• Opened or used cosmetics cannot be returned or exchanged under any circumstances
• If a cosmetic product arrives damaged, leaking, or expired, contact us immediately for replacement

9.2 Allergy Disclaimer

• Product ingredients are listed on packaging and/or product pages
• We recommend patch-testing new products before full use
• cariette.com is not liable for allergic reactions or skin sensitivity. Consult a dermatologist if you have known allergies.

10. INTERNATIONAL CUSTOMERS: ADDITIONAL TERMS

10.1 Import Duties & Taxes

• Import duties, VAT, GST, and customs fees are the customer’s responsibility and are non-refundable unless the return is due to our error
• These fees are collected by your local customs authority, not by cariette.com

10.2 Currency & Exchange Rates

• All transactions are processed in USD
• Refunds are issued in the original purchase currency
• Exchange rate differences between purchase and refund dates are borne by the customer

10.3 Local Consumer Laws

• This policy does not limit your statutory rights under local consumer protection laws (e.g., EU Consumer Rights Directive, Australian Consumer Law, UK Consumer Rights Act)
• Where local law provides greater protection, those provisions will prevail

11. HOW TO CONTACT US

For return requests, questions, or assistance:

📧 Email: [email protected]
🕒 Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM CST
💬 Live Chat: Available on website during business hours

Please include your order number and RMA (if applicable) in all communications for faster service.

12. POLICY UPDATES

We may update this Return & Refund Policy periodically to reflect changes in our operations, legal requirements, or customer feedback.

• Material Changes: We will notify you via email or website banner for significant updates
• Effective Date: The updated policy will display a new “Last Updated” date
• Continued Use: Placing an order after changes constitutes acceptance of the updated policy

We encourage you to review this policy before each purchase.

13. QUICK REFERENCE SUMMARY